Last Updated: May 28, 2026

This Privacy Policy describes how Family Health Services of Darke County will collect and use information that you provide, and information collected from our website, mobile application, services and data transmitted to FHSDC.

This Privacy Policy does not apply to information collected from you offline or through websites and other online services unrelated to FHSDC, including third-party websites, or to Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). FHSDC’s use and disclosure of PHI is fully described in our Notice of Privacy Practices.

This Privacy Policy supplements FHSDC’s Terms and Conditions, which users should also review. By using or accessing our Site, you are agreeing to this Privacy Policy and our Terms and Conditions. If you do not agree with our information practices described in this Privacy Policy, you may not use our Site.

I. Information We Collect

Information You Provide

For certain services or activities, such as when you register with a service, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information, and combine it with information we already have about you:

• Contact information, such as your full name, email address, phone number, and mailing address.
• Username and password.
• Payment information, including insurance information.
• Personal health information not protected by HIPAA.
• Records of communication.
• Your survey responses.
• Any other information you provide to us.

Information Collected Automatically

We collect information about you automatically as you navigate or use our Site(s). Information collected automatically may include usage details, session replay and recording technology (recording your movements, clicks, etc. on our Site) and information collected through Google Analytics, cookies, pixel tracking and other tracking technologies. As you navigate through and interact with our Site(s), we may use automatic data collection to collect certain information about your equipment, browsing actions, and patterns. All data collected is for our use and is proprietary to us only.

We may also collect technical data to address and fix technical problems and improve our Site. Your device or browser settings may permit you to control the collection of this technical data. By using the Site, you consent to our use of cookies and similar technologies.

Information Collected from Third-Party Sources

If you access the Site from an advertisement on a third-party website, application or other service (a “Third-Party Service”), we may receive information from the owner of the Third-Party Service related to you or that advertisement and combine that with information we collect about you. To the extent we combine such third-party sourced information with personal information we collect directly from you on the Sites, we will treat the combined information as personal information under this Privacy Policy. Our website may contain links to external Third-Party Services. FHSDC is not responsible for the content or privacy policies of a Third-Party Service.

II. How We Use Your Information

We may use the information we collect and combine to:

• Communicate with you.
• Fulfill your requests for products, services, and information.
• Send you information about clinical services or general wellness from us or on behalf of our affiliates.
• Analyze the use of our Site and user data to provide, understand, and improve the Site.
• Conduct research using your information, which may be subject to your separate written authorization.
• Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms and Conditions.
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

III. Disclosure of Your Information

We may share the information described in this Privacy Policy or as described at the time the information is collected.

Information gathered in any SMS campaign will not be shared for marketing purposes.

Information Shared with Authorized Third-Parties and Service Providers

We may share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, providing medical advice for telemedicine services, management and hosting of telemedicine services, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, direct mail, mobile marketing, optimization, and retargeting), advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.

Information Shared with Corporate Affiliates

We may share your information with our affiliates.

Information Shared for Legal Purposes

We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries and to protect and defend the rights, interests, health, safety, and security of FHSDC, our affiliates, patients, users, or the public.

Information Shared in Business Transfers

HIPAA permits organizations to transfer PHI in certain circumstances. We can transfer your information as part of a transfer of the assets of the organization, merger, or consolidation, or in the unlikely event of bankruptcy, if such transfer is permissible under HIPAA.

Sharing Protected Health Information

We may transfer your PHI as described in and permitted under HIPAA.

Information Shared with Your Consent or at Your Direction

We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.

IV. Advertising

Familyhealthservices.org may display ads promoting partnerships, programs, and services of Family Health Services of Darke County and its affiliates. However, FHSDC does not accept nor solicit advertisements from third parties on our website(s).

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website. You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively, you can opt out of cookies by visiting the Network Advertising Initiative opt out page.

V. Third-Party Links

The Site may include hyperlinks to third parties like other websites, online locations, platforms, or services for your convenience and information. Such linked websites may be operated by third parties that are not owned or controlled by FHSDC. They may use their own cookies, web beacons, and other tracking technologies to collect information about you, and they may solicit personal information directly from you. If you follow links from the Site to other websites, we encourage you to familiarize yourself with their privacy policies and terms and conditions. We
are not responsible for the content or privacy practices of websites that we do not control.

VI. Security of Your Personal Information

We have implemented technical safeguards to protect the information we collect and use from theft, loss, and misuse. However, no data transmitted over the internet is guaranteed to be 100 percent secure.

The Site offers opportunities to communicate through email. Because regular email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. FHSDC is not responsible for the privacy and security of email messages except those stored in our system.

VII. Visiting Our Services as an International User

The Site is located in and directed only at users in the United States. If you are visiting the Site from outside of the United States, your information may be transferred to or stored on servers in the United States where the privacy laws may not be as protective as those in your jurisdiction. By using the Site, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this Privacy Policy.

VIII. Ohio Regulatory Compliance

FHSDC complies with all applicable federal and state laws governing the collection, use, and disclosure of personal information, including the laws of the State of Ohio. We may disclose personal information as otherwise required or permitted by federal law and the laws of the State of Ohio.

IX. Your Choices

There is a variety of tools available to you to manage cookies and similar technologies that collect information related to your use of the Site, including:

• Web browser controls to block and delete cookies, or to adjust your tracking preferences.
• Visiting the Digital Advertising Alliance or Network Advertising Initiative respective websites to opt out of receiving third-party participant companies’ advertising.
• Using the settings in your mobile device(s) to opt out of having your information collected and used by us and our digital marketing partners for targeted advertising activities on our mobile applications.

Please note: disabling, removing, or blocking cookies may affect the functionality of the Site.

X. Child Privacy

We currently do not offer any content directed at children under the age of 13. We do not collect any information from users whom we know are under the age of 13.

XI. Surveys and Inquiries

FHSDC will periodically ask you to complete surveys asking about your experiences with features of the website. Our surveys may ask you for demographic information such as age, gender, and education, but will not request that you provide specific information about any medical condition. We use information from surveys to better understand the needs of our visitors and for quality improvement purposes, as well as to track health care trends and issues. We may share survey information with third parties who perform data management services for our site. We may share information from surveys in an aggregated, de-identified form with third parties with whom we have a business relationship.

For any comments or questions that you send to us, we may share information with internal customer service representatives, employees, or medical experts that can best address your concerns or questions. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

XII. Changes to This Privacy Policy

This Privacy Policy is effective as of May 28, 2026. We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy. Subject to applicable law, your continued use of the Site indicates your consent to the terms of the posted Privacy Policy. We encourage you to periodically review this Privacy Policy. The continued use of our Site after revisions to this Privacy Policy indicates your acceptance of the changes.

XIII. Contact Information

If you have any questions about this Privacy Policy, our policies and practices concerning this Site, or your rights under this statement, please contact us:

Family Health Services of Darke County
Privacy Officer
5735 Meeker Road, Greenville, OH 45331
Phone: (937) 548-9680
Email: info@familyhealthservices.org