A smoother way to reach your care team
Family Health is introducing Simbie at our Greenville Medical Suites, a new phone assistant designed to help reduce wait times and improve how calls are routed — while keeping our care teams accessible and patient-focused.
What Will Be Different When You Call
When you call Family Health, you may hear Simbie helping guide your call, support scheduling, and connect you to the right department more efficiently.
What Will Not Change
- You can always choose to speak with a Family Health team member during normal business hours
- Your care team has not changed
- We remain locally staffed and patient-focused
Why We’re Making This Change
This update helps us:
- Reduce phone wait times
- Route calls more efficiently
- Improve access for all patients
- Support our front desk and clinical teams
- Provide 24/7 call guidance to help patients reach the right information or next steps
Frequently Asked Questions
If you have questions, our staff is happy to help — just ask when you call or visit.
